The manufacturers requirements are strict and demanding and they expect the shipping line to be able to provide the quality they demand. The shipping lines are dependent on the service suppliers in port to know the requirements and that they perform according to these requirements. The shipping line has to have a quality system that will make sure that they know what they do.

Endre Lekven built up Höegh Autoliners quality control system to what it is today. It is based on periodical controls and audits. This has been found to be the best way to make sure that the correct quality is delivered by the service suppliers.

Lekven shipping can perform quality audits on terminals, stevedores and crew performance. A quality audit will normally cover following areas.

Planning

- Preload meeting

- information to relevant parties

- organization of operation

Terminal

- Layout

- Stowage

- Driving

- Cleanliness

Vessel/Crew

- Cleanliness onboard

- Lighting

- Properly marking of obstructions/driveway

- Performance of crew

Stevedore

- Driving

- Stowage

- Lashing

- Clothing

- Safety awareness